Claims

Making a Claim

When something goes wrong, the last thing you should be doing is searching for a phone number. Find your insurance carrier below and contact them directly to report your claim. If you’d like us to be involved, reach out and we’ll walk through it with you.

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How the Claims Process Works

Step 1: Contact your insurance carrier directly.

Use the numbers in the directory below to put your insurer on notice. You don't need to wait for us to do this; getting in touch with the carrier quickly helps move things along.

Step 3: Document everything.

Photos, receipts, police reports, and names of anyone involved-the more you have on file, the smoother the process. Keep copies of everything you send to the insurer.

Step 2: Let us know.

Reach out to Core so we're in the loop. We can help you understand what your policy covers, flag anything worth documenting, and follow up with the carrier if the process stalls.

Step 4: We follow up.

Once your claim is active, we stay available. If you have questions about timelines, settlement amounts, or next steps, we're a call or email away.

Carrier Claims Directory

Contact your insurance company directly using the information below. If you’re not sure which carrier your policy is with, check your policy documents or call us and we’ll confirm.

Pembridge is part of the Allstate family, providing home and auto coverage exclusively through independent brokers across Canada. Your broker handles day-to-day service, and Pembridge's claims team is available around the clock for reporting a loss. For urgent after-hours situations, call the number above directly.

SPGC manages claims in-house through its Specialty Claims division, covering commercial, property, and liability programs underwritten across its partner brands. Your broker is your first call for any loss, and SPGC's claims team takes it from there. For after-hours emergencies, contact Coast to Coast Claims at 1-855-535-0554.

Economical is in the process of transitioning to the Definity Insurance brand. The claims number and service commitment remain the same. Your broker is your first point of contact; for after-hours emergencies, call the line above directly.

Forward operates an in-house claims team rather than outsourcing to third-party administrators. For losses during business hours, contact our office and we'll connect you. For after-hours guidance, use the number above or visit their claims page directly.

Online: contact your broker to initiate a claim

Forward operates an in-house claims team rather than outsourcing to third-party administrators. For losses during business hours, contact our office and we'll connect you. For after-hours guidance, use the number above or visit their claims page directly.

We're Here If You Need Us

Filing a claim is stressful enough without trying to figure out the process on your own. If you want someone in your corner, call us directly and we’ll help make sure things move the right way.